The Customer Service Associate (CSA) is a comprehensive 2-month program designed to equip you with the fundamental skills and knowledge required to excel as a CSA in the aviation industry. Whether you're looking to start a career in customer service at airports or enhance your skills, this course is perfect for you
Understanding the Airport Environment
Key Departments and Functions at the Airport
Role of a Customer Service Associate
Greeting and Assisting Passengers
Managing Customer Queries and Concerns
Handling Difficult Passengers and Situations
Effective Verbal and Non-Verbal Communication
Active Listening and Empathy
Cross-Cultural Communication
Overview of Safety Regulations
Security Screening Procedures
Emergency Response at Airports
Introduction to Airline Reservation Systems
Using Technology to Enhance Customer Experience
Handling Customer Feedback and Reviews
